But before running the troubleshooter make sure to do basic check first.

• Check all the cables and connection to your printer.
• Make sure that your computer detects your printer. 
• If you are using your printer for the first time on your computer make sure you have the proper drivers installed
• Check the printer and make sure that the indicator lights are turned on
• Restart your printer
• Restart your computer

If your printer is still encountering problems after checking the things above, run the printer troubleshooter.

Step 1: Press on Windows Key + S and search for “Printers & Scanners”. Press the key. Press the key. Press the key. Press the key. Press the key.

Step 2: Open Printers & Scanners settings

Step 3: On the right side menu, find “Run the Troubleshooter”

Step 4: On the Troubleshooter click on Next

Step 5: Wait for the Troubleshooter to finish scanning your computer

Step 6: Select the printer that is encountering problems

Step 7: Click Next

Step 8:Wait for the scan to finish

Step 9: The troubleshooter will recommend you to make the printer the default printer

Step 10:Click on Apply this fix

Step 11:Wait for the troubleshooter to finish applying the new settings

Now the troubleshooter may offer different fixes depending on the problem that it detects. Just make sure to follow what the troubleshooter recommends to do.

If the troubleshooter failed to fix your printer problems the issue could be on the printer itself. Try using it on another computer and see if it will work.

Visit the nearest service center and ask them to check your printer for possible hardware problems.